Alan-

We have been discussing this a bit a internally. Does the star system really help or a simple thumbs up/thumbs down more informative. It seems that the real goal is to see if the lesson was helpful or not. A four start rating system might give you more ambiguous information. Your thoughts?

Also, what good is a rating system if you don't know why the lesson didn't work for the person? If a person ranks a lesson as thumbs down or 2 stars you still don't know why.

Hi Guys,

It would give us an indication if the user was happy with the lesson, we can do review poorly performing lessons, and rework them, We can contact the users we sent the lesson link to and find out why they rated the lesson the way the did or just speak to them and get general feed back. 

At present we just assume our lessons are ok, if a small number needed minor reworks then this would help iron them out

Alan

Alan-

But would a simple thumbs up thumbs down give you the same info? If they gave it a down you follow up and find out why. If they gave it an up you know that they are happy. You could still sort lessons favorability (lessons that have the most downs, most ups or the worst ratio of downs to ups.

But it seems that for an individual customer an up/down is more actionable. You don't have to decide if 3 stars requires a follow-up or if 2 stars is good enough. 

Does that make sense?

Hi Greg,

Yes, thumbs up or down is fine, so the question would be did you find this lesson useful, thumb up or thumb down

Yes. We haven't finalized anything on this but I think that that is what we are leaning towards.