Forums/ScreenSteps Live/ScreenSteps Live Questions
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hoodsmommy
asked this on May 23, 2008 16:31
I logged onto my screenstepslive account and am getting a "no lessons found" screen with no account administration options (all my lessons are private).
My lessons are still there, b/c I can navigate to one by typing in its private url.
I tried resetting my password and received an email indicating I'd used the right login name. I logged in with the new password, but still no lessons and no account administration options.
Using Windows XP and IE 6
Comments
I have tested logging into several accounts and things seem to be working.
Are you sure that you are logged in? Does it show your username in the upper right corner of the page and have a "Logout" option?
If this doesn't work then please send an email to support at screeensteps.com and we will look into it.
This falls under the "one of those things" category.
I had quit IE, cleared caches and cookies, etc., tried to log in multiple times and got no evidence of having been logged in - no name in right corner, no "logout" link, no administrator functions (no wrong password error message either).
I tried logging in again just now without luck and was just about to send you an email at the support email address. Then I clicked the link in the email in the password reset message (I had tried that before too) and all of a sudden I was logged in with all my administrator privileges.
Go figure.
Are you by chance using VMWare? I think that I saw something like this where it wasn't remembering the session data when I was running IE under VMWare. I have only seen this once. Once I booted into Boot Camp everything worked fine and restarting VMWare solved the issue as well. So I would be interested to know if you are using a Windows Virtualization or just standard Windows.
No. I was using a Windows PC at work.
I think I know what may have happened?? On my browser at home the link for logging in ("user login") to your administrator account is almost the same color as the background. In fact, it's nearly invisible - especially if I fiddle with my monitor settings. I recommend changing the text color to white.
@hoodsmom - What template are you using, what browser and what OS? I just tested all of the templates with IE6 on Windows XP and can't reproduce this. All of the link colors have a strong contrast to the background.
Thanks for letting us know about this. Any additional help would be great.
I'm back at work. I can see the login link, but I guess I can see how I could have missed it if I didn't know where to look, b/c the contrast isn't that great. FWIW my unvisited links are set to blue (whatever the default blue is on IE 6 /Windows XP and Camino 1.6/Mac OS 10.3.9) Here's the page source for the login page (which I figure is the next best thing to sending a .jpg):
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head>
<meta http-equiv="content-type" content="text/html;charset=UTF-8" />
<title>ScreenSteps Live</title>
<link href="/stylesheets/global.css?1214646467" media="screen" rel="stylesheet" type="text/css" />
<!--[if !lt IE 7]>
<link href="/stylesheets/ie7.css?1214646467" media="screen" rel="stylesheet" type="text/css" />
<![endif]-->
<!--[if lt IE 7]>
<link href="/stylesheets/ie6.css?1214646467" media="screen" rel="stylesheet" type="text/css" />
<![endif]-->
<script src="/javascripts/prototype.js?1214646467" type="text/javascript"></script>
<script src="/javascripts/effects.js?1214646467" type="text/javascript"></script>
<script src="/javascripts/dragdrop.js?1214646467" type="text/javascript"></script>
<script src="/javascripts/controls.js?1214646467" type="text/javascript"></script>
<script src="/javascripts/application.js?1214874327" type="text/javascript"></script>
<script src="/javascripts/extensions.js?1214646467" type="text/javascript"></script>
<link href="http://cl.screenstepslive.com/lessons/feed" rel="alternate" title="RSS" type="application/rss+xml" />
</head>
<body>
<div id="wrapper">
<div id="header">
<h1>CL</h1>
<h4><a href="http://screenstepslive.com">Powered by ScreenSteps Live</a></h4>
<div class="clear"></div>
<div id="topMenu">
<ul id="mainNav">
<li id="lessons-tab"><a href="/lessons">Lessons</a></li>
hoodsmom - Thanks that helped. It seems that your account didn't have a template assigned to it. I updated this. If you wish to change to a different template then check out this lesson:
http://bmls.screenstepslive.com/manuals/show_lesson/screensteps_live?lesson_id=186