Forums/ScreenSteps Desktop/Workgroup/ScreenSteps Desktop
Answered
An error occurred while loading the application: can't create that dir
bway
asked this on January 27, 2009 12:24
I get the same error on all machines on my domain when the application attempts to start. "An error occurred while loading the application: can't create that directory" If I remove the machine from the domain it works fine. I am wondering if it is possible that this is a firewall issue. Are there any ports that ScreenSteps might be trying to communicate over besides Port 80? Do you have any other ideas what might be causing this error?
Comments
Hi,
ScreenSteps only uses ports 80 and 443 (for SSL) but the error you are getting comes before any urls might be loaded. Since the error says "can't create that directory" I'm guessing ScreenSteps can't create the directory where the user application data is stored.
Do you know if ScreenSteps would be able to write to the user application data folder? On my test machine running Windows XP that would be C:\Documentes and Settings\Administrator\Application Date. ScreenSteps would try to create a folder named "ScreenSteps" in that folder at launch.
Apparently it cannot create the folder within the Application Data folder which is a redirected folder. The path is \\sharepoint\Redirectedfiles\username\Application Data
Odd thing is the local folder is actually empty. (yes I turned on show hidden files) The server copy referenced above has folders for all my commn apps as wel. Anyway, it seems to me that something is amiss with folder redirection here. I checked in the GPO and everything looks correct. (Standard 4 folders setup as Basic) The other 3 folder have both local and server duplicates so I don't understand what's up the the "Application Data" folder. At this point he problem is clearly on my end, but in case you are familiar with folder redirection and roaming profiles, do you have any ideas?
It could still be a problem on our end. I added some more informative error messages to a build of the 2.5 beta and uploaded a Windows build. Would you mind installing this build and letting me know what the error dialog reports? I'm hoping this will help us narrow down the issue.
http://www.bluemangolearning.com/download/screensteps/2_0/beta/ScreenSteps%202.5.0b35.exe
Installed and message now reads: "An error occurred while loading the application: unable to creat user dta folder "\\/Screensteps/2.0" (can't create that directory).
Ah, the call we are using to query the application data folder is returning empty. I prepared a little test application that will hopefully give me the info I need to fix this for you. The application just reports some values and has a button that you click to copy the results to the clipboard. Would you mind running it and pasting the result in a response?
http://www.bluemangolearning.com/_temp/app_test_data.zip
NT 5.1: \\
NT 5.1: \\Sharepoint\Redirectedfiles\bway\Application Data
Thanks. I think I have a solution worked out. You can download a new BETA installer of build 36 here:
http://www.bluemangolearning.com/download/screensteps/2_0/beta/ScreenSteps%202.5.0b36.exe
Let me know how this works for you.
It works! Thanks.